Monthly Archives: June 2020

A Brief History of the Corporate Culture Transformation at Hilton | Part 4: Thrive

For Hilton, thriving is not just a fancy word, it encapsulates all parts of an ambitious culture program that started more than ten years ago. The concept of “Thrive at Hilton” was adopted globally after Hilton struck a partnership with Ariana Huffington’s organization Thrive Global. 

The origin and evolution of Thrive@Hilton

This partnership between Hilton and Thrive Global was originally conceived to solve a specific problem Hilton was facing. Back in 2017, a Hilton study revealed the harmful effects of mobile devices in the workplace. The use of mobile devices became a problem when Hilton transitioned from not allowing to fully allowing these devices during work shifts, with basically no restriction. This caused a “digital overload” among team members. Matt Schuyler says, “Our statistics show that on average we are all pushing out 200 emails a day, we are bringing back 200 emails a day from outside our respective organizations. We are checking these devices 150 times a day in our social media applications …That was eight or nine hours a day just on the device.” (1) As a result, Hilton decided to partner with a knowledgeable organization that could help it solve this problem, and the Thrive Global partnership was born. 

The rollout of the program at Hilton evolved to Thrive@Hilton, which is now the umbrella value proposition under which all team members’ programs exist today. These programs include Health & Wellness, Training, PTO, Learning, Recruiting and Referral. The broad idea of the program is to make sure team members understand that they can bring their whole self to work and thrive. Hilton is committed to supporting everything team members are interested in, enabling them to thrive at work. 

Hilton is the first hospitality company to partner with Thrive Global, an innovative wellness startup that was launched in 2016. It is estimated that burnout, fatigue and stress cost US industries $300 billion a year. The day of the partnership announcement Chris Nassetta said that “the company launched the Thrive@Hilton partnership to help our team members understand our people and flourish in every area of the business, from corporate to hourly, from the front desk to back-of-house. We strive to help Team Members feel more resilient, focused, and optimistic about their work, which we believe will support our company’s continued success.” (2)

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