Libardo Lambrano's Blog

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03
Dec

Is Dell Kidding Me??

I recently purchased a Dell Computer Inspiron 1545 with Linux Ubuntu pre-installed, currently I’m having trouble connecting to the internet so I called Dell to solve the issue, I choose the option “by telephone” and I was directed to the page you can see below, when I called to that number surprisingly someone from 1-800 Flowers answered the phone… 1-877-293-1197,

Dell 1800 Flowers

Dell 1800 Flowers

giving my frustration I went back and choose the option “by chat” and surprisingly I got the page you can see below… it says that their records indicate that the computer was purchased out of United States, and I actually bough it in New York with a USA credit card…

Dell Overseas

Dell Overseas

Finally I tried to find the drivers by myself and check if that may solve the problem, I choose the model and reference number and gave me the options to download the drivers just for windows, not Linux Ubunto… is DELL KIDDING ME?

posted by Libardo Lambrano in Technology and have Comments (3)
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  • http://www.dell.com DBatDell

    Hi Libardo,

    I’m in Dell online and have been on a scavenger hunt for the page with the 1-800 Flowers number. I found the page at http://support.dell.com/support/topics/global.aspx/support/dellcare/byphone_prod?c=us&cs=19&l=en&s=dhs

    So I called the number, but it goes through to the Dell line. I think the two 877 numbers are the same except for one digit, with Dell’s being 1-877-293-1197 and 1-800 flowers being 1-877-239-1197. This makes me wonder if Dell tech support also sometimes gets calls from people who want to order flowers.

    I think Brad sent you a DM on Facebook about the drivers, so hope that you’ve been able to connect with him.

    Thanks,
    DB

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