Matt Schuyler, Chris Nassetta’s biggest ally at Hilton
The incredible culture transformation at Hilton led by Chris Nassetta is not by any means, the effort of just one person. A transformation of this magnitude requires synchronized teamwork executed with precision and simultaneously around the globe.
Hilton has more than 6,000 properties, in 114 countries and territories (1). It has 460,000 team members worldwide, 55,000 of them in the US alone (2). At this scale, any change requires not only a massive level of effort but incredible coordination between all the corporate offices and hotels. To make things more complicated, size is not the only challenge for culture adoption. Hilton’s workforce spans five different generations (3), from boomers through Gen Zers; that means change has to be appealing for everyone, regardless of their cultural background or age. This requires a huge understanding of people, their motivations, desires, and cultural background.
Chris Nassetta assembled the best possible team for this endeavor, including Matt Schuyler. A leader who came to the company from outside the hospitality industry, Matt proved critical to executing Chris’ vision for Hilton.Continue reading